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MP 449/17 Customer Relations Manager

This role will be liaising with the Client's Legal & Compliance Team to assist them in the resolution of IOM Financial Services Ombudsman Scheme complaints.

Role Profile:

- Extensive knowledge of the Life Assurance sector, and its products and procedures
- Broad knowledge of the compliance and legislative framework surrounding Life Insurance with a particular focus on the regulation surrounding the handling of complaints
- Awareness of strategic and corporate issues to enable effective communication
- Good market and commercial awareness
- Strong planning and organisational skills
- Strong communication skills both verbal and written
- Strong influencing skills
- Ability to maintain composure in pressurised, stressful and uncertain situations
- Ability to listen, communicate and challenge effectively at all levels of business
- Ability to think from customer’s perspective
- Good interpersonal skills
- Ability to use root cause analysis to drive improvements
- Strong report writing skills


Person Profile:

- A minimum of 5 years’ experience of working in the Life Assurance industry (preferably in a Complaints role)
- A Minimum of 5 GCSE’s (inc.Maths and English at Grade A-C)

Salary: 23k- £27k

Location: East

Sector: Insurance & Assurance

Position: Permanent

Expires: 31/08/2018

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