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MP 276/17 Retention & Conversion Administrator

We are seeking an enthusiastic Customer Conversion / Retention Administrator to join our Douglas-based client within the digital media sector.

You will have a minimum of 2-years' experience gained in a Customer focused role, and be a confident communicator - online, email, live chat, and over the telephone.

Role Profile:
- Provide superior customer service in pursuit of cross-selling & upselling towards the Company's clients
- Identify opportunities to upgrade Clients to VIP, and cater to them accordingly

Person Profile:
- Friendly, confident, approachable - a people person!
- Experienced and confident using applications and websites
- Desirable, but not essential: experienced in the use of live chat

Salary: Negotiable

Location: East

Sector: Media & Advertising

Position: Permanent

Expires: 13/04/2018

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